Welcome to Spadixo! We are thrilled to bring our unique print-on-demand accessories, including tote bags, keychains, and phone cases, directly to your doorstep. Our Shipping Policy ensures you have a seamless and delightful shopping experience.
1. Processing Time
Each of our products is custom-made to order, ensuring you receive a one-of-a-kind item crafted with care. Here’s what to expect:
- Order Processing: Orders are typically processed within 2-5 business days.
- Customization Time: As our products are made to order, please allow an additional 2-7 business days for customization.
2. Shipping Time
We offer a variety of shipping options to meet your needs. Shipping times vary depending on your location and chosen shipping method:
- Standard Shipping: 5-10 business days
- Express Shipping: 2-5 business days
Note: Shipping times are estimates and may vary due to unforeseen circumstances such as carrier delays or customs processing.
3. Shipping Rates
Shipping rates are calculated at checkout based on your location and the weight of your order. We strive to offer competitive shipping prices to ensure the best value for our customers.
4. International Shipping
We proudly ship worldwide! International shipping times and rates vary based on the destination:
- Standard International Shipping: 10-20 business days
- Express International Shipping: 5-10 business days
Please note that international orders may be subject to customs fees, import duties, and taxes. These charges are the responsibility of the recipient and vary by country.
5. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order’s progress online at any time. If you do not receive a tracking number, please contact us at [email protected].
6. Shipping Address
Please ensure your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses. If you realize you’ve made an error in your shipping address, please contact us immediately at [email protected] to correct it.
7. Lost or Damaged Packages
Your satisfaction is important to us. If your package is lost or arrives damaged, please contact us within 7 days of the estimated delivery date:
- Lost Packages: We will work with the carrier to locate your package or send a replacement if necessary.
- Damaged Packages: Please provide photos of the damaged item and packaging. We will arrange for a replacement to be sent to you at no additional cost.
8. Additional Information
- Multiple Shipments: If your order includes multiple items, they may be shipped separately to ensure timely delivery. You will receive separate tracking numbers for each shipment.
- Holidays and Delays: Please note that processing and shipping times may be extended during holidays and peak seasons. We appreciate your patience during these times.
9. Customer Care
We are here to help! If you have any questions or concerns about our Shipping Policy or your order, please contact our friendly customer service team:
- Email: [email protected]
- Phone: +1 (662) 452-0302
- Address: 304 S. Jones Blvd #3649
Las Vegas NV 89107, United States
Thank you for choosing Spadixo! We appreciate your trust and look forward to delivering your custom accessories with care and precision.