At Spadixo, your satisfaction is our top priority. We strive to deliver high-quality print-on-demand accessories, including tote bags, keychains, and phone cases, crafted just for you. If you’re not completely satisfied with your purchase, we’re here to help.
1. Return and Exchange Eligibility
We accept returns and exchanges under the following conditions:
- Defective or Damaged Items: If your item arrives defective or damaged, please notify us within 30 days of delivery.
- Incorrect Orders: If you receive the wrong item or your order is incorrect, contact us within 30 days of delivery.
2. Non-Returnable Items
Due to the customized nature of print-on-demand products, we cannot accept returns or exchanges for the following:
- Custom designs or personalized items.
- Products that have been used or washed.
- Items returned more than 30 days after delivery.
3. How to Initiate a Return or Exchange
To initiate a return or exchange, please follow these steps:
- Contact Us: Email our customer service team at [email protected] with your order number, a description of the issue, and photos of the item (if applicable).
- Approval: Our team will review your request and, if approved, provide you with instructions on how to return the item.
- Return the Item: Ship the item back to us following the instructions provided. Please ensure the item is securely packaged to prevent damage during transit.
4. Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund:
- Approved Returns: If your return is approved, we will initiate a refund to your original payment method. Please allow 5-10 business days for the refund to process, depending on your payment provider.
- Shipping Costs: Original shipping costs are non-refundable. If the return is due to our error (defective, damaged, or incorrect item), we will cover the return shipping costs.
5. Exchanges
If you prefer an exchange rather than a refund:
- Follow the return process outlined above.
- Indicate in your email that you would like an exchange and specify the new item you wish to receive.
- Once we receive and inspect the returned item, we will ship the replacement item to you at no additional cost.
6. Order Cancellations
You can cancel your order within 24 hours of purchase. After this period, we may have already started processing your custom item, and cancellations may not be possible. To cancel an order, please contact us immediately at [email protected].
7. Customer Care
We are dedicated to ensuring a delightful shopping experience. If you have any questions, concerns, or need assistance with your order, please reach out to our friendly customer service team:
- Email: [email protected]
- Phone: +1 (662) 452-0302
- Address: 304 S. Jones Blvd #3649
Las Vegas NV 89107, United States
8. Satisfaction Guarantee
Your happiness is our success. We are committed to making things right and ensuring you love your purchase. If there’s anything we can do to improve your experience, please let us know.
Thank you for shopping with Spadixo! We appreciate your trust and support.