Welcome to Spadixo! We’re here to help with any questions you might have about our print-on-demand accessories, including tote bags, keychains, and phone cases. Below are some of our most frequently asked questions, designed to provide you with clear and caring answers.

1. What makes your products special?

Our products are unique because they are custom-made to order. This means that each tote bag, keychain, and phone case is crafted specifically for you, ensuring a one-of-a-kind item that reflects your personal style.

2. How long does it take to receive my order?

Every order is processed with care and attention to detail:

  • Processing Time: 2-5 business days
  • Customization: Additional 2-7 business days
  • Shipping:
    • Standard Shipping: 5-10 business days
    • Express Shipping: 2-5 business days

Note: International orders may take longer due to customs processing.

3. Can I track my order?

Absolutely! Once your order ships, you’ll receive a confirmation email with a tracking number. Use this number to follow your package’s journey to your doorstep. If you have any issues, feel free to contact us at [email protected].

4. Do you ship internationally?

Yes, we do! We proudly ship our custom accessories worldwide. Please note that international orders may be subject to customs fees, import duties, and taxes, which are the responsibility of the recipient.

5. What if my item arrives damaged or defective?

We’re sorry for any inconvenience! If your item arrives damaged or defective, please contact us within 7 days of delivery at [email protected] with photos of the issue. We’ll arrange for a replacement or refund right away.

6. Can I return or exchange my custom-made item?

Due to the personalized nature of our products, we can only accept returns or exchanges for defective or damaged items. If there’s an issue with your order, please reach out to us within 30 days of delivery.

7. How do I care for my tote bag, keychain, or phone case?

To keep your accessories looking their best:

  • Tote Bags: Machine wash cold, tumble dry low, or air dry.
  • Keychains: Wipe clean with a damp cloth.
  • Phone Cases: Clean with a soft, dry cloth. Avoid using harsh chemicals.

8. What payment methods do you accept?

We accept a variety of payment methods for your convenience, including major credit cards (Visa, MasterCard, American Express), PayPal, and [any other payment methods you accept].

9. Can I cancel my order?

You can cancel your order within 24 hours of purchase. After this period, we may have already started processing your custom item. If you need to cancel, contact us as soon as possible at [email protected].

10. Do you offer gift options?

Yes! Our accessories make great gifts. During checkout, you can select gift options such as adding a personalized message. We’ll take care of the rest to make your gift special.

11. How can I contact customer support?

We’re here to help! If you have any questions or need assistance, please contact our friendly customer support team:

  • Email: [email protected]
  • Phone: +1 (662) 452-0302
  • Address: 304 S. Jones Blvd #3649
    Las Vegas NV 89107, United States

12. Do you offer discounts or promotions?

Yes, we do! Sign up for our newsletter to stay updated on the latest promotions, discounts, and new product launches. Follow us on social media for exclusive deals and offers.

Thank you for choosing Spadixo! We’re committed to providing you with high-quality, custom-made accessories and an exceptional shopping experience.